Choosing a qualified, dependable insurance Broker is one of the most important steps any business owner can take. If you look closely, you will find that all great insurance Brokers share some of the following qualities:
- Knowledge/Experience Level
Great insurance Brokers are more knowledgeable about the risks associated with your business and about which insurance products can best address those specific risks. A Broker becomes a valuable asset when it comes to assessing risk. They are well-informed of regulations as they relate to insuring your business and will inform you when you need to seek the advice of another expert, such as a lawyer or accountant.
- Strong Work Ethic
Most often, top Brokers tend to be tireless workers and seem to always be available when you need them. They work hard to service your account – even after the sale. Anyone can sell you a product, but a great Broker works with you throughout the year as your needs may change.
- Excellent Communication Skills
The relationship established should be one of mutual respect and mutual communication. Some Brokers try to tell you what they need, before they ask you what you need. Choose a Broker who takes the time to listen to you first. Only through properly communication with the business owner, and a complete understanding of the business, can a good Broker obtain proper coverage. A good Broker will be certain to explain policy details, not only including the key strengths of the policy, but also the weaknesses and exclusions.
- Great Customer Service
Customers don’t want to change Brokers or carriers; it’s just too much trouble. A great Broker will provide outstanding customer service – making sure they are prepared with answers and are able to respond in a timely manner. It’s the Broker’s job to deliver any good news right away and bad news often. Customers are loyal to Brokers they trust to properly and efficiently handle their account.
The best insurance Brokers are typically those that can be reached at odd hours and are able to return phone calls quickly. Generally, most customers could have problems during any hour of the day. Top Brokers utilize emails, texts or cell phones to be available whenever they are needed. Find a Broker who is flexible and accommodate your scheduling needs.
When choosing a Broker, be sure to get referrals or recommendations from others – it makes for a faster selection process.
At Axis Insurance Services, LLC, we have a team of highly-skilled representatives ready to service your needs. In fact, our Brokers have over 40 years of collective experience in professional liability insurance, including E&O, D&O, EPLI, Crime, Privacy/Network Security, Fiduciary and more. Contact us today for a complimentary policy review.